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Nissan's Customer Care Program

NISSAN CARES...
Both Nissan and are dedicated to serving all your automotive needs. Your complete satisfaction with your vehicle and your Nissan dealer are Nissan's primary concerns. Your Nissan dealer is always available to assist you with all your automobile service requirements.

If, however, a situation arises that you believe has not been addressed to your satisfaction, we ask that you take the following steps:

STEP 1:
Discuss the situation with the dealership's manager. If a problem still exists, contact the dealership's Consumer Affairs Manager or owner. They are best equipped to resolve the matter for you.

STEP 2:
If the concern has still not been addressed to your satisfaction, please contact the (Nissan's) Consumer Affairs Department using the toll free number:
800-NISSAN-1 Customer Service

The Nissan Consumer Affairs Department will ask for the following information:

  • Your name, address, and telephone number
  • Vehicle identification number (on dashboard)
  • Date of purchase
  • Current odometer reading
  • Your Nissan dealer’s name
  • Details of the concern

Or you can write to Nissan with the above information at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003

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